To personalize your free online account, we need you to fill in a few basic details. All the fields are essential, correctly filling in all details will just help us customize your account to a greater extent.
Login Name: Login name should start with letters (a-z) and (A-Z). Only letters (a-z) and (A-Z), numbers (0-9) and underscores (_) are allowed. No special characters are allowed. It must be less than 20 characters and minimum of 6 characters. Since Login Names cannot be repeated, you may have to choose another one if someone has already chosen your preferred Login Name.
Password: Your password will be used to verify that only you are accessing your account, giving you complete privacy as long as you keep the password secret. Your password needs to be less than 20 characters and a minimum of 6 characters. The password field accepts letters (a-z) and (A-Z), numbers (0-9) and underscores (_) only. No special characters are allowed. Passwords are case sensitive.
Re-Type Password: We require you to re-enter your password to ensure that you entered it correctly and have not mistakenly typed in a wrong character. If the two passwords do not match, it means that you've made a mistake typing in your password.
Account Number: Account number is the one that appears on your bill. It is a 10-digit number. If the number is less than 10 digits, then we will automatically put zeros before the number to make it 10 digits.
E-mail Address: Knowing your e-mail address will help us to send you your login information as well as your password when you forget it, thus adding more security to your account. Your e-mail should be in a format similar to this.
Security Questions: Most people have multiple Login Name and password combinations for different services on different Websites. If you forget your password or Login Name, the security questions that you choose will be displayed. If your answers match the security question answers you gave us during registration, your password will be sent to your e-mail address on record.
Security Answers: These are the answers to the questions you have selected to help us identify you. Select security questions/answers that only you know means greater security and privacy of your account. Security question answers need to be a minimum of 3 characters; no special characters are allowed.
Add Accounts To Your Profile: Many customers have multiple accounts. Additional accounts can be added to the profile you have created from the Profile page. By adding accounts, you will be able to access your multiple accounts with one Login Name, and password. Each account will need to be added separately. You will need the account number for each account being added. There is a limit of 30 accounts that can be registered to each Login Name.
Forget Login Name or password: For your protection, should you forget your Login Name or password, click the link Forgot Login Name or Password? or you may call 1-800-383-1183 between 7:00 a.m. and 6:00 p.m. Monday through Friday, except on holidays. Enter 1, 1, 4, 2. Wait and your call will be transferred. You will need to correctly answer the security questions you selected when you registered. Your Login Name or password will be e-mailed to the address currently on record.